Linux Support
Techblue Software offers you a complete range of Linux services and support solutions in India, from simple server installations to highly complex application based support.
Based out of Gurgaon, we provide support to customers internationally, as well as to the Domestic Market in India.
If you are looking for license-free, fully-customizable, powerful, hardware-independent, virus/spyware free, and robust Operating System, LINUX is what you need.
Why Choose Techblue Software
- Years of experience with Open Source which is unparalleled in the industry. We have got more than 10 years of experience in supporting Linux and other Open Source products.
- On demand people with specialized skills available.
- High quality of customer satisfaction.
- Support level aggrement.
- Quick response time as we provide dedicated support engineers on a per client basis.
Our Levels of Support:
| Benefits | Standard | Premium |
|---|---|---|
| Terms of Service | 1 year | 1 year |
| Hours of Access | 9*5 | 24*7 |
| Number of Services Request | Unlimited | Unlimited |
| 0Service Request Registration | Phone for Severity 1 & Online for all others | Phone for Severity 1 & Online for all others |
| Response Time | 4 hours | 1 hour Severity 1, 4 hours Severity 2 or 3 |
| Working with the Support Engineer | Email, Chat and Phone | Email, Chat and Phone |
| Access to Patches & Fixes | Yes | Yes |
| On-demand First Look Training | Yes | Yes |
Linux Severity Levels
The Criticality Levels and Response Times for Techblue Software to react to onongoing Linux Support with a client.